WARRANTY CONDITIONS

For all warranty claims, you MUST retain your purchase receipt. A warranty may only be claimed where proof of original purchase is presented, i.e. original purchase receipt or invoice. We suggest you take a copy of the original purchase receipt as they tend to fade overtime & attach this to your instruction booklet & store in a safe place.

Understanding your Product Warranty

To make a warranty claim, contact our Customer Service Team, or return the defective product back to the place it was purchased where it will be replaced (see point 12 of paragraph C. Conditions).

Please provide the following details:

1. Date of purchase
2. Retailer name & location
3. Product name/model number
4. Confirm you have your purchase receipt
5. Detail the problem with your product
    

WARRANTY AGAINST DEFECTS

1. In this warranty document (“Warranty Document”), “Conair”, “we” or “us” means:

• Conair Australia Pty Limited (ABN 64 068 492 044) of The Equinox Centre, Suite 101, 18 Rodborough Rd, Frenchs Forest, NSW, 2086, in relation to products purchased in Australia; or Conair New Zealand Ltd of Conair New Zealand Limited, PO BOX 251159 Pakuranga, Auckland 2140, New Zealand in relation to products purchased in New Zealand.

Nothing in this Warranty Document limits or reduces (or purports to limit or reduce) any statutory guarantees pursuant to the Australian Consumer Law for Australian customers or the Consumer Guarantees Act 1993 for New Zealand customers. 

If you have any questions about the product you have purchased in either Australia or New Zealand, please contact us on 1800 650 263 (for Australian customers) or 0800 266 247 (for New Zealand customers). Further contact details are set out at the bottom of this Warranty Document.

STANDARD 2 YEAR (24 MONTH) WARRANTY

2. AUSTRALIA: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

NEW ZEALAND: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addition to the conditions and guarantees implied by that legislation.

3. Conair’s name, postage address, email and phone number are available at the bottom of this Warranty Document, under “Contact Information”.

4. This Standard 2 Year (24 Month) Warranty (“Standard Warranty”) applies for a period of 2 years (24 months) from the date that you purchased your product (“Standard Warranty Period”). For clarity, the relevant defect must appear within the Standard Warranty Period timeframe for this Standard Warranty to apply.

5. If your product is defective, and the product is covered under this Standard Warranty, you should, in the first instance, take the product back to the place you purchased it from or contact us directly if you are unable to take the product back to the place of purchase. The procedure for claiming under this Standard Warranty is as detailed below. 

6. To make a Standard Warranty claim, you will need to return the defective product back to the place it was purchased where it will be assessed under this Standard Warranty. Or if you are unable to return the defective product back to the place of purchase, you will need to call our Customer Service team on 1800 650 263 (for Australian Customers) or 0800 266 247 (for New Zealand customers) or send an email to the email address provided below under ‘Contact Information’.

7. In order to make a claim under this Standard Warranty, you will need to provide the following details to Conair:

1. Date of purchase
2. Retailer name & location
3. Product model number & name
4. Confirm you have your purchase receipt
5. Detail the problem with your product

8. If you make a Standard Warranty claim directly with us, we will ask for you to send us back the defective product along with the purchase receipt. To do this, please head to your local post office and send to the product to our reply paid address which is: Replied Paid 146, PO Box 146, Terrey Hills NSW 2084. For clarity, we will be responsible for covering the cost of postage to the above replied paid address.

9. Once we receive your product, we assess it accordingly. Upon analysing the defect, we will either: a) have the product replaced and sent back to you; or b) refund you (either in part or in full). 

10. The benefits provided to you under this Standard Warranty are in addition to other rights and remedies available to you under consumer law.

11. Within the Standard Warranty Period, if your product suffers a defect in the materials or workmanship, Conair will either refund or replace your product, in our sole discretion, for no charge.

12. Under this Standard Warranty, we do not have to refund, repair or replace your product if the product’s defect or damage is a result of misuse, abuse, accident, act of God such as lightning, or nonobservance of Conair’s  instruction booklet on the part of the user.

13. The Standard Warranty does not cover ordinary wear and tear of the product.

14. This Standard Warranty is immediately void if: a) any serial number or product plate is removed or defaced, or b) the product has been serviced or otherwise repaired by a person not authorised to do so by Conair or where non-approved replacement parts are used.

15. You are aware that the product is designed for domestic use only and that it must be connected to the electrical voltage supply as specified in the ratings label located on the product itself and detailed in the product’s instruction booklet. The Standard Warranty does not cover defects arising from non-domestic use or use of incorrect voltage supply.

16. This Standard Warranty may only be claimed where proof of original purchase is presented, for example, original receipt or invoice.

17. The Standard Warranty on any replacement product or parts will expire on the same date that the Standard Warranty Period on the original product expires, as far as the law permits.

18. In order to obtain a remedy under this Standard Warranty, the defect must have occurred during the this Standard Warranty Period and you (as the purchaser) bear the onus of proving that fact, and that the defect was not caused by any of the exclusions above.

19. This Standard Warranty does not cover any product purchased from any entity who is not an authorised Conair distributor or reseller. For clarity, all warranties are only enforceable in Australia and New Zealand.

20. To the fullest extent permitted by law, Conair does not accept liability for: a) any loss or damage however suffered, caused by or arising out of any failure to use a product in accordance with Conair’s instruction booklet; and b) any indirect, consequential or economic loss or damage however caused.

21. We will be responsible for all postage and freight charges and any other expenses incidental to claiming under the Standard Warranty, however you must send the product back to our Reply Paid address (which is: Replied Paid 146, PO Box 146, Terrey Hills NSW 2084).

22. If your product is defective, and the product is covered by this Standard Warranty, you should take the product back to the place you purchased it from or contact us directly using the contact information provided in the Contact Information section below.

23. To honour the Standard Warranty, you must retain your proof of original purchase, for example, original receipt or invoice and  you must present the proof of original to obtain replacement, refund or service under this Standard Warranty, alongside your defective product.

24. You understand that the Standard Warranty may only be claimed where proof of original purchase is presented, i.e. original purchase receipt or invoice. When asked to do so, please provide your proof of original purchase along with the requested information/defective item.

SPARE PARTS

25. Replacement parts may be available for your product. Contact us on the phone or email address provided for more details. Please provide your product name/model number details, date of purchase and part you require.

CONTACT INFORMATION

Conair Australia Pty Ltd

PO Box 146 Terrey Hills NSW 2084

Customer Service

Australia
1800 650 263
email: aus_info@conair.com

Conair New Zealand Ltd

PO Box 251159 Pakuranga, Auckland New Zealand 2140

Customer Service

New Zealand
0800 266 247
email: aus_info@conair.com